Get Caught Up
How Does Anti-Virus Scanning Work?
GoWEB Mail automatically scans every attachment delivered to your account and also performs another scan each time that you open a message. Attachments that you send are also scanned. Checking attachments for viruses protects our users as well as their information and prevents the spread of viruses.
* If a virus is found in an attachment that you have received, our system will attempt to clean the file so that you can still access the information that it contains. If the virus cannot be removed from the file, you will not be able to download it.
* If our system is unable to scan certain files, you will see an error reading 'Sorry... the virus scanner has a problem right now'. You will have the option to try again later or to download at your own risk. Please not that if GoWEB Mail cannot scan the contents of the file, we cannot guarantee that it is safe to view.
* If an attachment that you are trying to send is infected with a virus, GoWEB Mail will display an error message to inform you, but it will not clean the file. To send the message without that attachment, click on the link in that error message that says 'Remove attachment and send'.
* If GoWEB Mail detects that you are trying to send an infected attachment, we suggest running your anti-virus software in case your hard drive is infected. If you do not have anti-virus software, you might consider purchasing/installing one of the popular applications so that you can protect your computer and information from viruses.
* If a virus is found in an attachment that you have received, our system will attempt to clean the file so that you can still access the information that it contains. If the virus cannot be removed from the file, you will not be able to download it.
* If our system is unable to scan certain files, you will see an error reading 'Sorry... the virus scanner has a problem right now'. You will have the option to try again later or to download at your own risk. Please not that if GoWEB Mail cannot scan the contents of the file, we cannot guarantee that it is safe to view.
* If an attachment that you are trying to send is infected with a virus, GoWEB Mail will display an error message to inform you, but it will not clean the file. To send the message without that attachment, click on the link in that error message that says 'Remove attachment and send'.
* If GoWEB Mail detects that you are trying to send an infected attachment, we suggest running your anti-virus software in case your hard drive is infected. If you do not have anti-virus software, you might consider purchasing/installing one of the popular applications so that you can protect your computer and information from viruses.
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